Latest Article

Outsourcing
Building a sustainable business model through outsourcing
by: Gary Culverhouse | 13 December, 2023
When businesses consider the option of outsourcing, the conversation typically turns to a familiar...

Outsourcing
An outsourcing approach for difficult-to-staff positions
by: Natalie Toniotti | 24 October, 2023
Ever felt like finding the right people for those crucial job roles is like solving a mystery?...

Outsourcing
How to outsource?
by: Gary Culverhouse | 18 October, 2023
Ever wished you could clone yourself to tackle everything on your plate? Well, outsourcing might...

Outsourcing
Is full-time outsourcing better than part-time?
by: Gary Culverhouse | 12 September, 2023
In today's fast-paced business world, finding ways to stay competitive and efficient is more...

Outsourcing
7-step outsourcing plan to cut costs
by: Gary Culverhouse | 06 September, 2023
In today's fiercely competitive business landscape, finding innovative ways to cut costs while...

Trends & Guides
Riding the ripple effect: thriving in 2023/24 financial year
by: Gary Culverhouse | 02 August, 2023
Welcome to the rollercoaster ride that is the global economy as we gear up for the 2023/2024...

Accounting
The CPA differences between Australia and the Philippines
by: Natalie Toniotti | 25 June, 2023
If you have ever collaborated with someone on a project overseas or started working alongside a...

Outsourcing
HR outsourcing: the statistics you should know
by: Natalie Toniotti | 25 June, 2023
Skip straight to the statistics summary

Outsourcing
What is the Philippines gig economy?
by: Gary Culverhouse | 23 June, 2023
You may have heard about the surge of freelancers in the Philippines, also known as the ‘gig...

Tech Services
Outsourcing web development: a complete guide for your business
by: Gary Culverhouse | 21 June, 2023
The internet is awash with company websites - over a billion of them in fact. Having a strong...

Financial Services
Financial services industry 2023: 10 key focus areas
by: Gary Culverhouse | 19 June, 2023
The banking and finance industry has faced massive challenges in recent years due to the rise of...

Tech Services
A guide to outsourced IT helpdesk and technical support
by: Shane Crawford | 19 June, 2023
Offshoring IT helpdesk support and Customer Service proved to be disastrous when it was first...

Outsourcing
An in depth guide to Human Resources Outsourcing (HRO)
by: Natalie Toniotti | 19 June, 2023
From talent acquisition to creating employee policies and procedures, an organisation’s human...

Outsourcing
10 benefits of outsourcing to the Philippines
by: Gary Culverhouse | 16 June, 2023
Outsourcing has become a popular business strategy for companies of all sizes to save on costs,...

Accounting
Quickbooks vs Freshbooks ultimate comparison
by: Gary Culverhouse | 06 June, 2023
Accounting software has revolutionised small businesses by making tasks such as recording...

Accounting
How Project HIRED is helping ease the accounting skills shortage
by: Gary Culverhouse | 06 June, 2023
The numbers tell the story.

Tech Services
What's the difference: Service desk, help desk and ITSM
by: Natalie Toniotti | 23 May, 2023
The IT services industry is expected to grow at a compound annual growth rate of 8.87% between 2019...

Outsourcing
What is outsourcing?
by: Gary Culverhouse | 17 May, 2023
Outsourcing has become a buzzword in the business world, and for good reason. In today's fast-paced...

Real Estate
Digital trends in real estate
by: Gary Culverhouse | 11 May, 2023
Now that we are safely in 2023, the real estate industry is closely monitoring the new year ahead....

Trends & Guides
How outsourcing reservations is helping the hotel and hospitality industry
by: Shane Crawford | 05 May, 2023
As Australians prepared to hit the beach in late 2022, two things were guaranteed – the sun was...

Real Estate
The future of property management
by: Shane Crawford | 02 May, 2023
Property management is an ever-evolving field, and as new trends and technologies emerge, property...

Trends & Guides
Business efficiency and productivity trends
by: Natalie Toniotti | 18 April, 2023
Is your business looking to increase productivity and efficiency in 2023? If so, we have compiled...

Outsourcing
How to prepare your team for an outsourced hire
by: Mitch Punzalan | 17 April, 2023
As businesses continue to grow, the need for specialised talent, cost savings and improved...

Accounting
Accounting trends to watch out for
by: Gary Culverhouse | 16 April, 2023
In 2022, accountants played a crucial role in helping businesses navigate a recovering economy,...

Real Estate
Real estate trend forecast 2023
by: Gary Culverhouse | 15 April, 2023
The property market took a hit in 2022 as mortgage rates started to increase much faster than...

Outsourcing
How to onboard outsourced employees
by: Mitch Punzalan | 16 March, 2023
Businesses choose to outsource for different reasons. For many the financial benefits simply cannot...

Outsourcing
Outsourcing market update
by: Haidee Enriquez | 15 March, 2023
If the past few years has proven anything, it is that outsourcing remains one of the key business...

HR & Recruitment
Make change happen: mental health at work
by: Natalie Toniotti | 14 March, 2023
The results of the American Psychological Association’s 2022 Work and Well-being Survey reveal that...

Trends & Guides
Top business tools for SMEs in 2023
by: Gary Culverhouse | 28 February, 2023
One can’t help but feel for people who dream of launching and growing their own businesses by...

Outsourcing
How outsourcing can improve your cash flow
by: Natalie Toniotti | 20 December, 2022
There are many different ways in which a business can improve its cash flow management procedures....

HR & Recruitment
What is quiet quitting?
by: Natalie Toniotti | 20 December, 2022
Kevin O’Leary, nicknamed ‘Mr Wonderful’, is a Canadian entrepreneur worth around $400 million....

Outsourcing,Accounting
How outsourcing is helping tackle the accounting industry skills shortage
by: Gary Culverhouse | 18 December, 2022
It almost sounds too good to be true. In 2014, as a little tune called Happy swept the globe and...

HR & Recruitment
Four strategies for SMEs to address skills shortages
by: Shane Crawford | 12 December, 2022
There has been a lot written in recent times about the devastating impact the global labour...

HR & Recruitment
Remote work culture best practices
by: Natalie Toniotti | 31 October, 2022
According to a study conducted by Upwork, it is estimated that by 2025, almost 22% of the workforce...

Customer Experience
How to deliver great CX through innovation
by: Shane Crawford | 18 October, 2022
Customer experience (CX) has long stood at the heart of Nike’s success. As one of the world’s most...

Outsourcing
What are the hidden costs of outsourcing?
by: Natalie Toniotti | 18 October, 2022
The outsourcing market is expected to be valued at almost $315 billion by 2025. How? Businesses...

Outsourcing
Outsourcing: a labour skills shortage solution
by: Natalie Toniotti | 04 October, 2022
Ask any business today what their number one recruitment concern is and one in five of them will...

Outsourcing
Outsourcing to improve staff satisfaction | Beepo
by: Natalie Toniotti | 12 September, 2022
With employee disengagement costing businesses $2 billion a year1, it’s no surprise that the...

Customer Experience
Resourcing for customer service
by: Natalie Toniotti | 05 September, 2022
Back during the peak of the pandemic, if one song summed up business and community sentiment during...

HR & Recruitment
Candidate ghosting explained
by: Natalie Toniotti | 31 August, 2022
When we think of the term ‘ghosting’, we usually refer to someone who has withdrawn communication...

Outsourcing
A day in the life of an outsourced employee
by: Mitch Punzalan | 12 August, 2022
One of the most popular questions in outsourcing is: what’s in it for me? And rightly so. What are...

Accounting
Everything you need to know about accounts payable
by: Natalie Toniotti | 27 July, 2022
Keeping the accounting function of any business running efficiently and smoothly is paramount to...

Outsourcing
What to outsource: a complete guide
by: Natalie Toniotti | 27 July, 2022
Ok, so you understand the concept of outsourcing, its benefits and why businesses invest in...

HR & Recruitment
How to improve employee engagement
by: Natalie Toniotti | 25 July, 2022
Jump straight to the statistics summary

HR & Recruitment
Navigating The Great Reshuffle
by: Natalie Toniotti | 19 July, 2022
David, a corporate lawyer from London, painted a picture of what the post-pandemic working...

Tasks to outsource to an offshore virtual assistant
by: Natalie Toniotti | 19 July, 2022
A virtual assistant or personal virtual assistant is responsible for providing support services to...

Outsourcing
How outsourcing can help boost your business planning
by: Natalie Toniotti | 15 July, 2022
Jump straight to the statistics summary

Trends & Guides
Industry 4.0: Exploring the fourth industrial revolution
by: Natalie Toniotti | 24 June, 2022
‘Industry 4.0’: a revolutionary concept that is slowly becoming the new way of working for all...

Trends & Guides
5 proven strategies to protect your business from inflation
by: Gary Culverhouse | 17 June, 2022
When the Australian Labor Party swept to power at the recent Federal Election, you could not wipe...

HR & Recruitment
How to facilitate a healthy hybrid workplace
by: Natalie Toniotti | 06 June, 2022
COVID-19 sparked a workplace revolution that has taken the world by storm. Work-from-home and...

eCommerce
The ultimate guide to eCommerce outsourcing
by: Natalie Toniotti | 03 June, 2022
Skip straight to the statistics summary

Outsourcing
The advantages of outsourcing
by: Natalie Toniotti | 07 March, 2022
With a market value of $245.91 billion in 2021, Grand View Research expects the global business...

HR & Recruitment
The Great Re-evaluation: must know lessons
by: Gary Culverhouse | 27 February, 2022
Before delving into the Great Re-evaluation, we need to start at the beginning and understand what...

Outsourcing
The ultimate guide to outsourcing startup customer service
by: Marcia Da Silva | 23 February, 2022
There’s a certain romance to the concept of start-ups. We’ve all heard stories about the budding...

Customer Experience
A new modern currency: trust
by: Natalie Toniotti | 21 February, 2022
In the words of Rachel Botsman: “trust can’t be automated by technology. It can’t be fixed by...

Outsourcing
7 best practices for managing offshore staff
by: Mitch Punzalan | 07 February, 2022
Deciding to partner with an outsourcing provider is an exciting time for any organisation. As...

HR & Recruitment
The Great Resignation explained
by: Natalie Toniotti | 27 January, 2022
Known as “The Great Resignation”, this new workplace phenomenon refers to the large number of...

HR & Recruitment
Employee Engagement - the statistics you should know
by: Gary Culverhouse | 25 January, 2022
Skip straight to the statistics summary.

Outsourcing
How to get outsourcing right
by: Gary Culverhouse | 24 January, 2022
Outsourcing has come a long way in the past couple of decades. From a time when most people...

Customer Experience
The B2B buying process: master content consumption
by: Natalie Toniotti | 21 January, 2022
Thanks to internet advancements, whether you are a consumer or buyer, there is a heavy reliance on...

HR & Recruitment
Social media and HR: a crucial partnership
by: Natalie Toniotti | 01 December, 2021
It is unlikely that social media hasn’t directly influenced you or someone you know in the...

HR & Recruitment
How to improve your overall candidate experience in 10 steps
by: Natalie Toniotti | 29 November, 2021
Skip straight to candidate experience statistics.

Outsourcing
5 benefits of human resource outsourcing (HRO)
by: Natalie Toniotti | 17 November, 2021
Whether it be the effect of COVID-19 on employee mental wellbeing or the influence of new...

Outsourcing
BPO market update: a look at the outsourcing industry today
by: Natalie Toniotti | 11 November, 2021
The business process outsourcing (BPO) industry is an expert at evolving to change. An industry...

Financial Services
The complete guide to financial services outsourcing
by: Gary Culverhouse | 13 October, 2021
As the global economy navigates its way through the second year of the COVID-19 pandemic, financial...

Financial Services
5 key trends in financial services post-COVID
by: Gary Culverhouse | 13 October, 2021
The word ‘crisis’ has a habit of chilling people to the bone. Defined as “a time of intense...

Accounting
Five ways technology has changed the accounting profession
by: Gary Culverhouse | 11 October, 2021
Accounting is not the only profession to have been impacted by the rapid growth in technology. Few...

Accounting
Future proofing your accounting business
by: Natalie Toniotti | 06 October, 2021
Did you know that 92% of CPAs believe they are not future-ready? A further 67% of accountants feel...

Financial Services
7 ways to put CX at the centre of your organisation
by: Gary Culverhouse | 05 October, 2021
Not so long ago the key to attracting and retaining customers was offering a great product at a...

HR & Recruitment
Why you should invest in out of hours support
by: Gary Culverhouse | 01 October, 2021
There are plenty of reasons why your business should invest in delivering exceptional customer...

Customer Experience
Enhance your B2B CX with an omnichannel strategy
by: Gary Culverhouse | 01 October, 2021
These days, 80% of B2B buyers expect the same buying experience as that offered in the business to...

How to hire a virtual assistant in the Philippines
by: Natalie Toniotti | 30 September, 2021
Virtual assistants are hired to help support businesses save up to 78% on annual operating costs....

Outsourcing
Your guide to the different terminology and operating models
by: Gary Culverhouse | 27 September, 2021
According to the simplest definition, outsourcing is where one company engages another company to...

HR & Recruitment
Foster business efficiencies through remote work practices
by: Natalie Toniotti | 16 September, 2021
By now, the phrases “working from home” or “remote work” are familiar for most businesses....

Outsourcing
Outsourcing statistics for a COVID world
by: Marcia Da Silva | 15 September, 2021
Skip straight to the statistics summary. When the time comes for historians to record the...

HR & Recruitment
The 'supply and demand' talent conundrum
by: Natalie Toniotti | 08 September, 2021
McKinsey & Company conducted a study which outlines the importance of retaining and hiring skilled...

Accounting
The pros and cons of outsourcing accounting
by: Gary Culverhouse | 19 August, 2021
Outsourcing has long been a key resourcing strategy for ambitious organisations but there is one...

Tech Services
How digital disruption can drive business innovation
by: Natalie Toniotti | 17 August, 2021
Businesses are currently facing times of digital disruption and change. This can be uncomfortable,...

Outsourcing
Manage time zone differences: customer service outsourcing
by: Marcia Da Silva | 23 July, 2021
When you outsource, you hire a team member who is located outside of your organisation. They are...

HR & Recruitment
The top 3 recruitment methods: pros and cons
by: Natalie Toniotti | 13 July, 2021
30% of companies are able to fill a role within 30 days, while the rest take one to four months....

HR & Recruitment
9 ways to foster an innovation culture
by: Marcia Da Silva | 09 July, 2021
You’ve got to hand it to companies that boast innovative cultures – they sure make it look easy....

HR & Recruitment
10 tips for managing remote employees
by: Mitch Punzalan | 07 July, 2021
Workplace revolutions don’t come much more super-charged than what we witnessed during the early...

Implement a content marketing strategy in 8 simple steps
by: Natalie Toniotti | 01 July, 2021
Quality content marketing costs 62% less than traditional marketing and generates about three times...

Tech Services
Why organisations are prioritising digital solutions to adapt to consumer needs
by: Gary Culverhouse | 28 June, 2021
IDC predicts that by 2025, 75% of the world’s population will interact with data every day, and...

Tech Services
Best practice CX in tech
by: Marcia Da Silva | 28 June, 2021
It takes an in-depth knowledge of your customer and prospective client profiles to plan and forge...

Trends & Guides
Top 10 sales and marketing tactics to drive business growth
by: Gary Culverhouse | 22 June, 2021
With a new financial year upon us, it’s time to think about how you will achieve the budget and...

Accounting
Accounts payable vs. accounts receivable explained
by: Natalie Toniotti | 03 June, 2021
Accounts receivable and accounts payable; while often grouped together are two very different...

How to hire an outsourced executive assistant
by: Marcia Da Silva | 31 May, 2021
As any business owner or senior executive will tell you, a good executive assistant is worth their...

Real Estate
Outsourcing real estate services: an all-inclusive guide
by: Marcia Da Silva | 12 May, 2021
The global real estate market is expected to grow from $2,687.35 billion in 2020 to $3,717.03...

Accounting
Hubdoc vs Dext: the ultimate showdown
by: Natalie Toniotti | 22 April, 2021
Expense management is the processing, management and organisation of employee expenses within a...

Tech Services
Everything you need to know about IT outsourcing
by: Marcia Da Silva | 19 April, 2021
In a 1995 edition of Harvard Business Review, a trio of academics turned their attention to an...

Accounting
Artificial intelligence and accounting: everything you need to know
by: Natalie Toniotti | 25 March, 2021
For many, it's hard to imagine a world in which artificial intelligence (AI) technologies will soon...

Financial Services
What mortgage brokers are doing to maximise success
by: Gary Culverhouse | 02 March, 2021
With only 30 to 35% of mortgage brokers continuing in business after their first year, the industry...

Real Estate
2021 Real Estate Trend Forecast
by: Marcia Da Silva | 01 March, 2021
Residential and industrial property market forecasts prove resilient going into 2021. On the other...

Outsourcing
The complete guide to outsourcing your marketing services
by: Natalie Toniotti | 03 February, 2021
Marketing has become complex, time-consuming and heavily labour intensive. In the new digital...

Trends & Guides
7 business trends to look out for in 2021
by: Natalie Toniotti | 21 January, 2021
COVID-19 has created a domino effect of change - impacting how many businesses and employees work...

Outsourcing
Our essential guide to customer service support outsourcing
by: Nick Ogden | 18 December, 2020
Customer service is one of the most important aspects of your business and can be the difference...

Accounting
The ultimate guide to outsourcing accounting services
by: Natalie Toniotti | 08 December, 2020
The accounting team is one of the most important departments in any organisation. From taking care...

Accounting
How outsourcing these accounting services can benefit your business
by: Gary Culverhouse | 20 October, 2020
In these uncertain times, it’s more important than ever that companies learn to adapt quickly to...

Trends & Guides
4 areas of customer service that you need to prioritise right now
by: Gary Culverhouse | 09 October, 2020
We’re now in the age of the connected consumer. This has dramatically changed the standards for...

Real Estate
7 channels that will help you grow your agency organically
by: Marcia Da Silva | 07 October, 2020
Real Estate Dynamics have revealed their top tips on how to leverage your existing relationships to...

Outsourcing
6 tips on how to onboard an offshore team successfully
by: Nick Ogden | 02 October, 2020
Onboarding your offshore team or team member is one of the most important steps involved in your...

Outsourcing
Business process outsourcing - excelling during COVID-19
by: Nick Ogden | 01 October, 2020
The profound impact of COVID-19 on the economy has resulted in huge changes, many of which may be...

Trends & Guides
PROBE CX completes acquisition of leading global experience provider Stellar
by: Nick Ogden | 01 October, 2020
We are pleased to announce that Stellar is now the newest member of PROBE CX, the largest...

Tech Services
Five key digital trends in 2020
by: Marcia Da Silva | 29 September, 2020
As technology becomes increasingly smarter, its potential to drastically change the way we live and...

Real Estate
How to integrate outsourcing into your real estate agency
by: Marcia Da Silva | 16 September, 2020
If you’re part way along the journey towards outsourcing offshore, you’ve probably reached a stage...

Tech Services
How outsourcing companies are disrupting the tech industry
by: Gary Culverhouse | 09 September, 2020
Disruptive outsourcing solutions, those that prioritise emerging tech like artificial intelligence...

HR & Recruitment
Is remote working failing businesses
by: Mitch Punzalan | 02 September, 2020
As a result of COVID-19, countless businesses have been forced to implement a remote set up in...

Trends & Guides
How to 'do' business differently in a pandemic
by: Nick Ogden | 18 August, 2020
For the best part of 2020, businesses have been navigating a rocky, ever-changing road brought on...

Outsourcing
Your 8-step implementation plan to outsourcing success
by: Gary Culverhouse | 31 July, 2020
So, you’re interested in outsourcing for your business. You understand what it is and how it works,...

Outsourcing
Workplace cultural differences
by: Mitch Punzalan | 31 July, 2020
When outsourcing to the Philippines, or to a different country for that matter, overcoming cultural...

NDIS
4 benefits of outsourcing for NDIS plan managers
by: Nick Ogden | 16 July, 2020
There are many challenges that come with working in a fast growing sector like the NDIS. Working in...

Outsourcing
Integrate and onboard your offshore team (3 easy steps)
by: Mark Engelmann | 09 July, 2020
When it comes to outsourcing, one of the biggest mistakes we see managers and business owners make...

Outsourcing
How to drive efficiencies through outsourcing (3 ways)
by: Nick Ogden | 09 July, 2020
The number one reason most organisations look to outsourcing is to reduce costs. And for good...

Outsourcing
Which outsourcing model is right for your business?
by: Nick Ogden | 22 June, 2020
When it comes to outsourcing, there’s not a ‘one size fits all’ approach. Outsourcing can be...

How has COVID-19 changed your content marketing strategy?
by: Marcia Da Silva | 08 June, 2020
Content marketing has become an increasingly important part of any marketing strategy. It gives...

HR & Recruitment
A state-by-state guide to providing a healthy work environment for your employees during COVID-19
by: Gary Culverhouse | 02 June, 2020
The health and safety of your employees should always be a priority. So, as restrictions begin to...

HR & Recruitment,Trends & Guides
[Video] Back to office tips post COVID-19
by: Nick Ogden | 26 May, 2020
With restrictions starting to ease, many businesses in Australia are thinking about transitioning...

HR & Recruitment
Fee-free courses that will help you upskill during COVID
by: Marcia Da Silva | 19 May, 2020
COVID-19 has had a significant impact on the Australian workforce with many workers either being...

Outsourcing
Sourcing and recruiting locally (its a thing of the past)
by: Gary Culverhouse | 15 May, 2020
Hiring staff with specialist skills locally is often expensive and, depending on the skill set,...

What lessons your organisation take away from COVID-19
by: Nick Ogden | 12 May, 2020
There is no doubt that COVID-19 has significantly changed the way we do business in the short term....

HR & Recruitment
Expert remote working - what does it look like?
by: Nick Ogden | 29 April, 2020
There is often a perception that hiring and managing remote staff can be done in the exact same way...

Real Estate
How to keep your agency afloat during COVID-19
by: Marcia Da Silva | 23 April, 2020
2020 was meant to be a great year for real estate - the industry was expected to grow, tech was...

Outsourcing
Outsourcing: now vs then
by: Gary Culverhouse | 23 April, 2020
While still considered a relatively new industry, the business process outsourcing industry has and...

Trends & Guides
4 tips on maintaining a feasible business now and into the future
by: Gary Culverhouse | 14 April, 2020
The world as we know it will be changed forever as a result of COVID-19. Although we can’t predict...

Trends & Guides
What your clients and employees actually want to know during this crisis
by: Nick Ogden | 14 April, 2020
Staying connected with your clients and employees during this challenging time is absolutely...

Tech Services
Five tech hacks to keep you connected with clients when working from home
by: Gary Culverhouse | 06 April, 2020
Adapting to a new working environment comes with its challenges. With the new social distancing...

Accounting
The impact of technology on the accounting profession
by: Gary Culverhouse | 06 April, 2020
The central role that technology plays in business has been amplified recently, as the economy...

HR & Recruitment
5 ways to ensure your staff stay productive when remote
by: Marcia Da Silva | 06 April, 2020
Making the move from office-based to home-based working comes with its challenges. Particularly if...

Trends & Guides
Why pulling the plug on new business is a bad idea right now
by: Gary Culverhouse | 06 April, 2020
So you’ve worked hard to build a decent business and have a good marketing engine generating solid...

Real Estate
The value of outsourcing your PM department
by: Marcia Da Silva | 03 April, 2020
If you’re a real estate principal, then I’m sure your agency is taking a hit from the current...

Real Estate
Why all the hype about content marketing?
by: Kylie Davis | 01 April, 2020
Why on earth does content marketing now have such prominence?

Real Estate
Getting started with content marketing in real estate
by: Kylie Davis | 01 April, 2020
Content creation is an essential component of any modern marketing strategy.

NDIS
Why more plan managers are outsourcing to the Philippines
by: Gary Culverhouse | 30 March, 2020
Working in a relatively new industry, NDIS plan managers are faced with a variety of challenges...

Trends & Guides
4 ways to prepare your business for what's to come
by: Nick Ogden | 27 March, 2020
I don’t think anyone could have been prepared for what has happened recently in Australia and...

Customer Experience
Strategy before tactics - the key to marketing success
by: Marcia Da Silva | 26 March, 2020
Want to take your marketing strategy to the next level? We all know how easy it is to get bogged...

Real Estate
10 property story ideas you could probably produce right now
by: Kylie Davis | 25 March, 2020
If you’re in real estate and creating content just isn’t your thing, this blog is for you.

Accounting
4 tips for putting CX at the centre of your accountancy firm
by: Beth McConnachy | 25 March, 2020
Every good accountancy firm should have their customers at the centre of their operations. The...

Trends & Guides
6 strategies to improve profitability in your business
by: Marcia Da Silva | 25 March, 2020
On a scale of 1-10, how would you rate the current performance of your business? Is there room for...

Real Estate
How to create content that works for your real estate agency
by: Kylie Davis | 24 March, 2020
Creating content can be difficult, but creating content specifically tailored to the audience of...

Accounting
Video: Improve your accounting firm’s productivity
by: Nick Ogden | 16 March, 2020
Accounting firms are feeling the pinch. It’s harder than ever to retain and attract the right...

Tech Services
[Video] 10 business planning apps you didn't know you needed
by: Nick Ogden | 16 March, 2020
Apps have changed the way we go about our lives. So, it’s no surprise that businesses are starting...

Outsourcing
The top 7 reasons why outsourced teams fail
by: Nick Ogden | 13 March, 2020
There’s plenty of information out there about how great Philippines based outsourcing is and the...

Real Estate
Overcoming wage woes in the modern agency
by: Marcia Da Silva | 13 March, 2020
What is stopping your agency from achieving growth; and not just surviving, but thriving in the...

Outsourcing
Is outsourcing right for your business?
by: Gary Culverhouse | 13 March, 2020
Outsourcing is a concept where organisations of all sizes can leverage the best global talent with...

Accounting
Why more accountants are outsourcing to the Philippines
by: Gary Culverhouse | 09 March, 2020

Customer Experience
The power of a great customer experience
by: Nick Ogden | 09 March, 2020
Are your business operations focused around the customer? For many, customers are at the heart of...

Tech Services
5 reasons you should outsource in your tech business
by: Beth McConnachy | 04 March, 2020
Many tech businesses face challenges such as massive upfront investment, high salaries and costly...

Accounting
4 ways to improve your accounting firm’s productivity
by: Gary Culverhouse | 10 February, 2020
Accounting firms are feeling the pinch more than ever when it comes to retaining and attracting...

Trends & Guides
Top marketing trends for 2020
by: Beth McConnachy | 05 February, 2020
If you’re not familiar with Alexa then I’m afraid you’re behind the times. A friend, a speaker, a...

Real Estate
6 predictions for real estate in 2020
by: Kylie Davis | 16 January, 2020
It’s the start not just of a new year, but a new decade. With the rise of proptech and so much...

Outsourcing
4 reasons to outsource your basic admin work
by: Beth McConnachy | 13 January, 2020
Basic admin tasks are usually the least favourite tasks to be completed in your business. These...

Real Estate
7 real estate marketing 'must haves'
by: Marcia Da Silva | 09 January, 2020
Marketing is an essential component of business success. It has the power to not only build brand...

Financial Services
[Video] Why mortgage brokers are outsourcing
by: Gary Culverhouse | 24 December, 2019
Trying to grow and scale a broking business has its challenges and risks. This video blog explores...

Outsourcing
[Video] 7 Reasons for outsourcing to the Philippines
by: Gary Culverhouse | 24 December, 2019
Looking for an outsourcing destination for your business? Learn why outsourcing to the Philippines...

Outsourcing
[Video] Why an Australian-Filipino marketing team works
by: Gary Culverhouse | 24 December, 2019
With the right provider and resources, your business could benefit greatly from a blend marketing...

Customer Experience
6 great ways to establish long term customer relationships
by: Nick Ogden | 23 December, 2019
Did you realise that the cost of acquiring a new customer can be five times more than retaining an...

Real Estate
Artificial Intelligence and outsourcing for the future
by: Kylie Davis | 23 December, 2019
Artificial intelligence (AI) will dramatically change the workforce in real estate over the next...

Outsourcing
5 reasons to outsource your customer service
by: Beth McConnachy | 23 December, 2019
How well do you care for your customers? While customer service and customer care do go...

Tech Services
8 strategies to rapidly grow your tech business
by: Gary Culverhouse | 12 December, 2019
Scaling a tech company is full of uncertainty and risk. Formulating the best strategy for growth is...

Tech Services
How to plan for the future with AI
by: Gary Culverhouse | 06 December, 2019
Artificial Intelligence is undoubtedly the future of business. However, with it’s seemingly...

Outsourcing
Building and growing your offshore team
by: Gary Culverhouse | 06 December, 2019
Whether you’ve already begun your offshore outsourcing journey or are still considering your...

HR & Recruitment
Improving employee retention rates
by: Marcia Da Silva | 06 December, 2019
Research by Glassdoor found that 53% of employees are confident that if they quit their current...

Financial Services
6 financial analysis metrics you should be using
by: Gary Culverhouse | 06 December, 2019
Although you may already know and use several financial analysis metrics, are you getting the most...

Why risk identification is essential for business growth
by: Gary Culverhouse | 06 December, 2019
Fall down seven times, get up eight. That’s how it usually goes, isn’t it? What if you didn’t have...

Customer Experience
How to unlock the potential of Net Promoter Scores
by: Nick Ogden | 29 November, 2019
What exactly is a NPS? The Net Promoter Score a simple, yet extremely powerful business metric....

Trends & Guides
How to keep one step ahead of your competitors
by: Nick Ogden | 29 November, 2019
Competitors vying for your customers? Perhaps they are simply offering a better product or service...

Tech Services
10 business planning apps you didn’t know you needed
by: Marcia Da Silva | 29 November, 2019
Apps have revolutionised the way we function as a society. They have improved simplicity and...

Trends & Guides
5 ways to measure business performance
by: Beth McConnachy | 29 November, 2019
Selecting the wrong performance measurement tool is like trying to measure your height with scales,...

Trends & Guides
Why do Gen Y and Gen Z get a bad wrap?
by: Nick Ogden | 03 November, 2019
At Beepo, 90% of our staff cohort fall into these generational categories so I find myself asking...

Is the cost of customer service eroding your profits?
by: Beth McConnachy | 25 October, 2019
Customers are more time poor than ever. So much so that when they are researching a product or...

Real Estate
Why call lists don't build relationships
by: Kylie Davis | 24 October, 2019
Have you ever been to marriage counselling? I’m not going to air any awkward dirty laundry – it’s...

Startups
3 startups helping agents extract more from their data
by: Kylie Davis | 14 October, 2019
One of the new essential skills of running a real estate agency is the ability to collect, crunch...

Outsourcing
How to outsource without compromising your values
by: Gary Culverhouse | 10 October, 2019
Outsourcing offshore is so cheap that it must mean staff are underpaid and their working conditions...

Tech Services
VPN vs. a dedicated connection
by: Marcia Da Silva | 01 October, 2019
Building an offshore team in a server-based environment can seem confusing and complicated. How you...

Outsourcing
5 reasons you need quality customer support
by: Nick Ogden | 24 September, 2019
Did you know that it takes 12 positive customer support experiences to make up for just one...

Startups
Don’t blow your startup budget on inbound marketing and content generation
by: Mark Engelmann | 22 September, 2019
Inbound marketing and content generation are vital to establishing a new business. However, the...

Tech Services
Bandwidth vs latency
by: Mark Engelmann | 20 September, 2019
Bandwidth and Latency, what’s the difference? Latency describes the time it takes data to travel...

Tech Services
What is latency?
by: Mark Engelmann | 17 September, 2019
What is latency and how to fix it? One of the unique challenges in delivering a high-quality...

Real Estate
Unsure what would be suitable to outsource in your real estate business?
by: Mark Engelmann | 13 September, 2019
Outsourcing to a virtual assistant can help to improve your real estate agency's efficiency and...

Outsourcing
3 ways to improve productivity in your offshore team
by: Mark Engelmann | 10 September, 2019
Productivity is a key part of any successful business operation - especially when it comes to...

Trends & Guides
The top 5 fundamentals to improving your customer support
by: Mark Engelmann | 09 September, 2019
Did you know that 8% of customers stop doing business with a company because of poor service? Yet...

Outsourcing
The Filipino-Australian experience continuum
by: Mitch Punzalan | 04 September, 2019
So, you’ve chosen to outsource to The Philippines and at the top of your list of requirements is...

Outsourcing
Why the Philippines is a top global outsourcing destination
by: Gary Culverhouse | 29 August, 2019
In 2021, Tholons, a trusted leading strategic advisory firm for global outsourcing and investments,...

Outsourcing
Offshore internet access in Clark: how reliable is it?
by: Mark Engelmann | 29 August, 2019
A fast reliable internet connection is vital for a successful offshore strategy. From video...

Real Estate
How AI can improve client retention and efficiencies
by: Kylie Davis | 28 August, 2019
Much of the debate around AI and automation in real estate has focused on whether a robot will take...

Real Estate
It's time for home selling to stop being so difficult
by: Kylie Davis | 16 August, 2019
Selling a home is a “shitty process” that desperately needs to become more transparent, fast,...

Outsourcing
Outsourcing industry trends: how outsourcing is evolving
by: Mark Engelmann | 05 August, 2019
There is no question that the outsourcing industry in the Philippines is big business with a...

Real Estate
The tech trends changing real estate in 2019
by: Mark Engelmann | 05 August, 2019
Investment in real estate technology has risen dramatically due to evolving consumer behaviour and...

Outsourcing
How to become offshore ready
by: Mark Engelmann | 05 August, 2019
So, you’ve decided that outsourcing is the right option to help transform your business. What next?...

Real Estate
Why does real estate make everyone so crazy
by: Kylie Davis | 24 July, 2019
Most agents – so the story goes – get into real estate because they love property and they love...

Financial Services
How to grow your broker business in uncertain times
by: Mark Engelmann | 27 June, 2019
I recently conducted a survey on LinkedIn of Mortgage Brokers in my network because I wanted to...

Outsourcing
Meet Gino, a marketing team leader in the Philippines
by: Mark Engelmann | 24 June, 2019
Gino’s career as a marketing professional started at a tertiary level where he studied Business...

Outsourcing
Meet Beth, a talent manager in Australia
by: Mark Engelmann | 24 June, 2019
If you’re considering implementing an outsourced team in your business you need to conduct...

Financial Services
Outsourcing for financial services: myths busted
by: Mark Engelmann | 21 June, 2019
Outsourcing can be intimidating for anyone new to the concept, especially when dealing with...

Real Estate
4 proptech innovators creating transparency in real estate negotiations
by: Kylie Davis | 17 June, 2019
The biggest grievance of all property consumers – whether they are buyers or sellers – is the lack...

Real Estate
Does real estate have a groupthink problem?
by: Kylie Davis | 17 June, 2019
Let’s stop talking about women in Real Estate. Instead, let’s talk about confirmation bias. And...

Real Estate
How to get into the REB Top 100 Real Estate Agents
by: Mark Engelmann | 11 June, 2019
Earlier in 2019, REB released their annual top 100 Real Estate Agents. The report not only ranks...

Outsourcing
Communication: The key to a outsource success
by: Mark Engelmann | 11 June, 2019
So, you’ve taken the next step in your outsourcing journey and decided to hire an offshore team...

Outsourcing
Manila vs Clark
by: Mark Engelmann | 27 May, 2019
The Philippines is one of the fastest developing countries in Asia and has long been seen as the...