Posts about

Customer Experience

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  Customer Experience
  How to deliver great CX through innovation
  by: Shane Crawford | 18 October, 2022
  Customer experience (CX) has long stood at the heart of Nike’s success. As one of the world’s most...
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  Customer Experience
  Resourcing for customer service
  by: Natalie Toniotti | 05 September, 2022
  Back during the peak of the pandemic, if one song summed up business and community sentiment during...
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  Customer Experience
  A new modern currency: trust
  by: Natalie Toniotti | 21 February, 2022
  In the words of Rachel Botsman: “trust can’t be automated by technology. It can’t be fixed by...