Outsource service desk support specialists to the Philippines

What key skills and qualifications make a great service desk support specialists?

Service desk support specialists communicate across users and systems. This requires them to have excellent active listening skills while also troubleshooting and rectifying any reported issues. By understanding computer languages, codes and software, service desk support specialists are able to assist companies who otherwise would not understand how to fix and interpret these issues. Although service desk support specialists can remote in and resolve system problems, they also require patience when dealing with employees who are not as tech-savvy as they are.   

Outsourcing services recruit service desk support specialists the same way an internal, talent acquisition team would. Essentially, they ask the same questions to understand whether these offshore candidates would be able to provide the level of quality required by Australian organisations:

• What experience and knowledge do you have troubleshooting software applications and computer systems?
• What are your problem-solving and technical literacy skills like?
• How do you ensure excellent communication when speaking to stakeholders who are not familiar with technology?
• What software maintenance and process improvement techniques do you use to identify technical issues and provide solutions?
• Provide an example of how you showcased a high level of accuracy and attention to detail.
• What software, hardware and computer systems are you familiar with?

In terms of qualifications, a higher education degree or certificate in computer science, computing or engineering is desirable. Service desk specialists need to have extensive knowledge of desktop programs such as Windows and Mac OS to sufficiently assist users with any issues they find, whether that be logging in, loading applications or providing guidance. Outsourcing companies can help you find the right candidate to meet your organisation's tech support requirements by hiring these specialists who understand how to “speak computer”.

Benefits of outsourcing service desk support specialists services

Organisations are able to appreciate the added benefits that come from offshoring service desk specialist duties to the Philippines, including:

What are the costs associated with hiring an offshore service desk support specialists?

Outsourcing your service desk support services to the Philippines can represent significant cost savings of up to 70%. At Beepo, we offer a simple monthly fee to help you reduce your overheads and focus on growing your business. This monthly fee covers everything: including infrastructure, security, recruitment and training, management and staff benefits.

For more detailed information on costs, please arrange a business consultation so we can tailor a solution to your business needs

The Beepo advantage

Beepo is an outsourcing company based in Australia that offers businesses a distinct competitive edge with offshore staffing solutions. We take the time to understand the hardships our clients face when it comes to recruiting hard working, dedicated staff. The Philippines is renowned for its tech talent and customer service skills. This makes us adept at finding and recruiting the best of the best technical support specialists for organisations.

What other roles and services can your business outsource to the Philippines?