1300 305 117
      Subscribe
      Can't find your industry? Click here

      Outsource IT service management support specialists to the Philippines

      GET A QUOTE

      What is an IT service management support specialists?

      IT service management support (ITSM) is focused on managing the end-to-end delivery of IT to customers, clients or end-users. Anything to do with creating, delivering, supporting or designing IT support functions and services is done at the ITSM level by an IT service management support specialist. They are the umbrella of the IT department and oversee all IT service functions, including service desk and help desk.

      These technical tasks are particularly well-suited to being outsourced as they are repetitive and rules-based, requiring a high level of attention to detail. Organisations free up their local tech teams time by sending specialist IT tasks to outsourced IT service management support specialists. This allows your onshore team to focus on nurturing client relationships and performing revenue generating work.

      What makes a great outsourced IT service management support specialist?

      IT service management support specialists spend a lot of time delivering IT programs, understanding client needs assessments and figuring out the root cause of larger, organisational IT issues. An essential skill of being a successful IT service management support specialist is being able to translate the technical jargon into plain English so that clients or key stakeholders can understand.

      In terms of qualifications, a higher education degree or certificate in computer science, computing or engineering is desirable. ITSM support specialists need to be fluent in technical programs and codes as they live in a systems driven world.

      TALK TO US

      Benefits of outsourcing IT service management support specialists services

      Organisations are able to appreciate the added benefits that come from offshoring ITSM support specialist duties to the Philippines, including:

      Reduced costs
      Reduced costs
      Save up to 70% on employment costs.
      Expert support
      Expert support
      A reputable outsourced provider can help ensure your outsourced journey is optimised for success.
      Improve staff satisfaction
      Improve staff satisfaction
      Increase employee satisfaction and decrease staff attrition rates.
      Business growth
      Business growth
      Foster sustainable business longevity by reinvesting into the growth of your business.
      Flexibility and availability
      Flexibility and availability
      Help your business become more agile and flexible by opening up 24/7 availability.
      Access a global talent pool
      Access a global talent pool
      Give your business the ability to tap into a global talent pool to source candidates from anywhere in the world.

      What are the costs associated with hiring an offshore IT service management support specialists?

      Outsourcing your ITSM support services to the Philippines can represent significant cost savings of up to 70%. At Beepo, we offer a simple monthly fee to help you reduce your overheads and focus on growing your business. This monthly fee covers everything: including infrastructure, security, recruitment and training, management and staff benefits.

      For more detailed information on costs, please arrange a business consultation so we can tailor a solution to your business needs.

      The Beepo advantage

      Beepo is an outsourcing company based in Australia that offers businesses a distinct competitive edge with offshore staffing solutions. We take the time to understand the hardships our clients face when it comes to recruiting hard working, dedicated staff. The Philippines is renowned for its tech talent and customer service skills. This makes us adept at finding and recruiting the best of the best IT service management support specialists for organisations.

      What other roles and services can your business outsource to the Philippines?

      Accountants Accountants payable Bookkeepers Payroll processors
      Collections officer
      Administration assistants Executive assistants Virtual assistants
      Copywriters Graphic designers Video editors
      Chat management Customer service representatives Inbound sales support
      Data analysts Data encoders
      QA testers
      Digital marketing specialists Marketing specialists SEM specialists SEO specialists Social media specialists
      Enrolment administrators
      CAD operators Estimators
      Broker support officers Finance administration assistants Financial advisors Financial analysts Insurance claims processors Procurement officers Tax advisors
      Reservations booking agent
      HR specialists Talent acquisition specialists
      NDIS administration assistants NDIS bookkeepers
      QA testers
      Property management assistants Real estate account assistants Real estate executive assistants Real estate marketing coordinators Real estate sales support Strata management assistants
      Help desk support specialist IT service management support specialists Service desk support specialists Systems administrators
      Database administrators Java developers .NET developers PHP developers Software developers Web designers Web developers WordPress developers
      Interested in learning more about the outsourcing solutions we can provide for your business?
      FREE BUSINESS CONSULT ➜