Outsource content moderators to the Philippines

What key skills and qualifications make a great content moderator?

Content moderators should have familiarity with online platforms and understand how to successfully navigate them. Conflict resolution and exposure skills are important when monitoring and responding to social media comments or questions. High attention to detail and a keen eye for errors are important as they are constantly reviewing materials and need to be able to detect any malicious or inappropriate content.

Outsourcing service providers recruit content moderators the same way an internal talent acquisition team would. Essentially, they ask the same questions to understand whether these offshore candidates would be able to provide the level of quality required by Australian organisations:

• What experience and knowledge do you have moderating content internally and via external communication channels?
• What are your time management skills like?
• How do you ensure excellent communication, both written and verbal, between departments responsible for content delivery?
• What organisation techniques do you use to ensure information is updated, maintained and reviewed periodically?
• Provide an example of how you showcased a high level of accuracy and attention to detail.
• What tools and systems are you familiar with?

In terms of qualifications, a higher education degree or certificate in marketing or communications is desirable. Outsourcing companies can help you find the right candidate to meet your organisation's content moderation requirements by hiring content moderators who can efficiently support and coordinate with your onshore teams to increase revenue.

• Whether you are looking to train a content moderator from the ground up and teach them your business's way of doing things, or 
• Whether you are seeking expertise and a team of content moderators with certifications and higher education.

Benefits of outsourcing content moderator roles

Organisations are able to appreciate the added benefits that come from offshoring content moderator duties to the Philippines, including:

What are the costs associated with hiring an offshore content moderator?

Outsourcing your content moderator roles to the Philippines can represent significant cost savings of up to 70%. At Beepo, we offer a simple monthly fee to help you reduce your overheads and focus on growing your business. This monthly fee covers everything: including infrastructure, security, recruitment and training, management and staff benefits.

For more detailed information on costs, please arrange a business consultation so we can tailor a solution to your business needs.

How does hiring an outsourced content moderator work?

This first step is to find out if your business is offshore ready. If the answer is yes, here are the next steps:

• Create a job description: to help us hire the right candidate for your role. We can also assist in this process to ensure we are finding the best talent in the current local job market.
• Source the right candidate: we source candidates across our database and the local market before presenting you with a shortlist of the most suitable candidates available.
• Screen and interview: you screen, interview and select the candidate(s) you’d like to hire while we take care of the infrastructure set up to get them ready to work for your business. It’s usually around six to eight weeks to get your offshore staff up and running.
• Onboard and train: your business, along with the operational assistance of our offshore management team, organise new staff onboarding and training, including the use of your systems, any relevant processes and workflows they may need and an overview of your company values and culture. This will help your new team member fit seamlessly into your organisation and assist in effective change management with your existing onshore team members.

The Beepo advantage

Beepo is an outsourcing company based in Australia that offers businesses a distinct competitive edge with offshore staffing solutions. We take the time to understand the hardships our clients face when it comes to recruiting hard working, dedicated staff. The Philippines is renowned for its rich talent pool. This makes us adept at finding and recruiting the best talent for our clients.

What other roles and services can your business outsource to the Philippines?