Posts about

Customer Experience (3)

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  Customer Experience
  The power of a great customer experience
  by: Nick Ogden | 09 March, 2020
  Are your business operations focused around the customer? For many, customers are at the heart of...
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  Customer Experience
  6 great ways to establish long term customer relationships
  by: Nick Ogden | 23 December, 2019
  Did you realise that the cost of acquiring a new customer can be five times more than retaining an...
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  Customer Experience
  How to unlock the potential of Net Promoter Scores
  by: Nick Ogden | 29 November, 2019
  What exactly is a NPS? The Net Promoter Score a simple, yet extremely powerful business metric....