Outsourcing FAQs

1300 305 117

Services
- By Industry
- By Role Type
- Accounting
  
  Accountants
  
  Bookkeepers
  
  Payroll processors
  
  Administration support
  
  Administration assistants
  
  Content moderators
  
  Executive assistants
  
  Reservations booking agent
  
  Virtual assistants
  
  Creative services
  
  Copywriters
  
  Graphic designers
  
  Video editors
  
  Customer service
  
  Appointment setters
  
  Chat management
  
  Customer service representatives
  
  Inbound sales support
  
  Data management
  
  Data analysts
  
  Data encoders
  
  Digital marketing
  
  Digital marketing specialists
  
  Marketing specialists
  
  SEM specialists
  
  SEO specialists
  
  Social media specialists
  
  Education
  
  Enrolment administrators
  
  Engineering
  
  CAD operators
  
  Estimators
  
  Finance
  
  Broker support officers
  
  Finance administration assistants
  
  Financial advisors
  
  Financial analysts
  
  Insurance claims processors
  
  Loan processors
  
  Procurement officers
  
  Tax advisors
  
  Hospitality and tourism
  
  Reservations booking agent
  
  HR services
  
  HR specialists
  
  Talent acquisition specialists
  
  NDIS
  
  NDIS administration assistants
  
  NDIS bookkeepers
  
  QA testing
  
  QA testers
  
  Real estate
  
  Property management assistants
  
  Real estate account assistants
  
  Real estate executive assistants
  
  Real estate marketing coordinators
  
  Real estate sales support
  
  Strata management assistants
  
  Technical support
  
  Help desk support specialists
  
  IT service management support specialists
  
  Service desk support specialists
  
  Systems administrators
  
  Web development
  
  Database administrators
  
  Java developers
  
  .NET developers
  
  PHP developers
  
  Software developers
  
  Web designers
  
  Web developers
  
  Wordpress developers
Can't find your industry? Click here
Benefits

Reduced costs
Save up to 70% on employment costs
Expert support
A reputable outsourced provider can help ensure your outsourced journey is optimised for success
Improve staff satisfaction
Increase employee satisfaction and decrease staff attrition rates
Business growth
Foster sustainable business longevity by reinvesting into the growth of your business
Flexibility and availability
Help your business become more agile and flexible by opening up 24/7 availability
Access a global talent pool
Give your business the ability to tap into a global talent pool to source candidates from anywhere in the world.

Can't find what you're looking for? Talk to us.
Resources

eBooks and Case Studies

Browse our range of eBooks and case studies for useful insights into industry trends and outsourcing.

On-Demand Webinars

Pick up some useful business efficiency and growth tips with our free, on-demand webinars.

Templates and Checklists

Choose and download from our collection of business templates to assist in improving efficiency in your business.

eCourse

Comprehensive eCourse designed for business leaders interested in learning the ins-and-outs of outsourcing

Can't find what you're looking for? Talk to us.
Blog
Visit our blog homepage
About us

Who is Beepo?

Learn about who we are, what we do, our mission and what drives us.

Our people

Meet the talented individuals behind Beepo’s success.

What is outsourcing?

Discover the benefits and how outsourcing could help your business.

FAQs

Find answers to common questions and get the information you need quickly.

Data security

Explore our commitment to outsourcing industry and regulatory requirements.

Can't find what you're looking for? Talk to us.
Contact Us

General
- How does outsourcing work?
  
  Outsourcing allows you to have access to qualified, English-speaking staff in the Philippines who are 100% dedicated to your business.
  
  This essentially means you can give your Beepo staff member tasks and projects based on your businesses individual needs. We take care of managing their productivity, performance and all the HR and recruitment requirements.
- How will offshoring impact my existing local (onshore) staff?
  
  Offshoring is all about providing businesses with the opportunity to get the extra “set of hands'' needed to support business growth where it would have been previously too cost-prohibitive to do so locally. By choosing to offshore, you’ll free up your local team's time, allowing them to focus on higher-value tasks. They'll be sure to thank you for it as they'll finally be able to do all those 'one-day' tasks they've been putting off for months or even years.
  
  Overall, outsourcing is good for local employment. There’s a misconception that it means losing local jobs, but the reality is it strengthens your business and helps you build a sustainable business model, to compete long-term, which is excellent for local employees.
  
  By offshoring, you can ensure the long-term sustainability of your business. By optimising your costs and boosting your productivity, you’ll unlock the next phase of growth and profitability so you can compete on a global scale.
- When I outsource, what do I look after vs what does Beepo look after?
  Beepo sets up the overseas division of your company and handles:
  - Facilities
  - IT support
  - Labour laws
  - Recruitment
  - Payroll & HR.
  We foster a great team culture by including birthday celebrations and after-hours social events.
  
  You're responsible for training your outsourced staff on your systems and business processes, assigning them their work, managing their work-in-progress and keeping up communication between your offshore and onshore employees. This is so that your outsourced team feels included and motivated towards achieving common business goals.
  
  Some clients have dedicated offshore and onshore ‘champions’ who spearhead projects and act as the “point of contact” to streamline all communication and ensure both teams work together as one.
  
  Simply put, we handle everything to do with the Philippines while you run your business.
- How do I know that the information sent to my outsource employees is secure and protected?
  
  Here at Beepo, we take data security very seriously and have multiple levels of security in place to deliver peace of mind when sharing your data with your employees over in the Philippines.
  
  Each of our clients is assigned their own VLAN. We can furthermore physically partition off parts of our network if needed. We have state-of-the-art firewalls and can implement any additional safeguards you want to put in place.
- Can I outsource even if I am a small or medium-sized organisation?
  
  Yes, outsourcing is not just for big organisations with big budgets. Recent developments in technology have made outsourcing accessible to businesses of all sizes. If anything, outsourcing is a way small or medium companies looking for growth can scale their business more efficiently.
Costs and benefits
- How much can I save by outsourcing to the Philippines?
  
  Outsourcing to the Philippines can result in cost-savings of up to 70%. These cost-savings are due to the exceptionally low living costs in The Philippines when compared to Western countries.
  
  Here at Beepo, we offer a monthly fee to help reduce overheads and allow you to focus on scaling and growing your business. Included in this monthly fee is infrastructure, recruitment and training, security, staff benefits and management.
- What are the benefits of outsourcing to the Philippines with Beepo?
  Top benefits from outsourcing to the Philippines include:
  - Cost savings
    Outsourcing can save your organisation considerably by having day-to-day tasks completed in a lower cost economy, where employment costs are up to 70% less.
  - Staff satisfaction
    By outsourcing time-consuming and administrative tasks to the Philippines, your local teams have increased capacity, increasing employee satisfaction.
  - Expert advice
    Much more than just 'an extra pair of hands', the outsourcing specialists that are a part of your journey are highly trained professionals who can offer insights, advice and add value to each stage of the outsourcing process. The process involves recruitment, onboarding, training and ongoing management.
  - Business growth
    Hiring outsourced talent as opposed to hiring talent locally will allow you to free up funds that can be used to reinvest back into other areas of your business to scale and grow.
  - 24/7 operations
    Filipinos are happy to work whatever standard hours suit the client. You can increase your hours of operations and even hire staff to work while your onshore team rests.
Recruitment
- What roles can I outsource with Beepo?
  
  Nearly anything your team does via a computer program, online or over the phone can be done remotely by an outsourced team. All they need is the right skills, training, support and software to do the job.
  
  If you're ready to start thinking about the tasks and positions you could outsource, take a look at the top 10 offshore roles you need now to boost your capabilities and grow your margins to get you started. Roles well-suited to offshoring include accounting and finance, technology, IT support and development, customer services, real estate, marketing and human resources, to just name a few areas. Here at Beepo, we have access to a large pool of Filipino talent to recruit team members in the Philippines that match your outsourced role requirements.
- How long does it take to set up an outsourced team?
  
  Your new team member(s) should be ready to begin work in as little as 6 to 10 weeks after you start the process – possibly even sooner.
  
  We use your job descriptions to find and recruit suitable candidates from the local market and our current talent pool database. Once we’ve found the right people for your business needs, we set them up in our modern, state-of-the-art office facility, including furniture, IT infrastructure and support.
- What is Beepo’s recruitment process and do I get to speak to or interview potential candidates before hiring?
  The recruitment process is quite similar to hiring a local employee through a recruitment company or internally. We take your brief and handle the search, shortlist and conduct initial interviews for you, then once you’ve chosen the staff member/s you’d like to be in your team, we employ them, ready for you to onboard.
  
  Here are the basic steps in the process:
  1. You provide job descriptions for your ideal outsourced team member
  2. One of our recruiters will call you to discuss your needs further
  3. We advertise in all the major job boards in the Philippines and also go through our own carefully curated talent pool to find the right person for your role
  4. We interview applicants and present you with a shortlist of the most suitable candidates
  5. You conduct final interviews
  6. You choose the most suitable candidate for the role
  7. We extend an offer of employment
  8. When they accept, we agree on their start date
  9. Upon commencement, we set them up in our offices or provide the necessary equipment for them to work remotely, including a computer, phone, internet connection, agreed software and anything else they need
  10. We conduct Beepo onboarding with new staff
  11. You train the employee in any special requirements for their role.
  You are as much involved in the recruitment process as if you were hiring a new team member onshore. We simply provide the resources, support and tools to allow you to hire quality candidates in the Philippines.
- How can I ensure quality when hiring outsourced employees in the Philippines with Beepo?
  
  Beepo’s talent acquisition team works just as an in-house recruitment team would. They screen, interview and test candidates to ensure they meet the needs and requirements as illustrated in your job descriptions. With years of experience providing exceptional workforce support across a range of industries including financial services, accountancy, NDIS, tech, real estate and business services, our primary focus is to help businesses successfully increase their margins and grow sustainably with the help of outsourced staff.
  
  We help businesses tap into global resources to achieve their goals quickly and efficiently without sacrificing quality. Key to this is growing a community of professional, highly-educated and skilled staff who understand what it means to deliver value to clients. Backed by our parent company, Probe CX, the largest and most diverse Australian customer experience solutions provider, we strongly believe in customer commitment, employee satisfaction, quality, trust and continuous improvement as we continue to strive to be one of the leading outsourcing specialists in Australia.
- What training should I provide for my team?
  
  Beepo recruits the talent, our clients provide the training. Depending on the role you are outsourcing, Beepo’s recruitment process may lead to candidates who already have systems experience and relevant accreditations; reducing the amount of training necessary. This will become evident throughout the recruitment process as you will be communicating with our talent acquisition team regularly.
  
  You should provide training on your company background, products, services, processes, special software and policies - all as relevant to the role. You’ll also need to communicate tasks and responsibilities to your remote team, check in on their progress and answer their questions.
  
  We recommend using project management systems and text-chat software. Daily communication helps everyone feel like part of a team and gets the best outcome for your business.
  
  You’re also responsible for managing your team’s performance and reviews. It’s important to give plenty of feedback, especially in the early stages of working together. Your outsourced team wants to help you as much as possible, but they’re not mind readers so they need clear communication.
  
  Of course, your Beepo client experience manager (your designated point-of-contact for your Beepo account) will proactively support your goals, throughout, including providing well documented processes for performance improvement and disciplinary actions.
- Are there processes in place to accommodate for virtual inductions or training if circumstances don’t allow ‘in-person’ inductions?
  
  Yes. Whether you perform your inductions onsite or online, your business will reap the same rewards either way. We work with our 24/7 IT support team to set up virtual training and inductions. We employ state-of-the-art video conferencing systems so that your offshore and onshore teams communicate seamlessly throughout their employment. From training and inducting new team members to weekly catch-ups and performance management, we have online and face-to-face options to suit.
- Can I change the number of staff I have?
  
  We’re delighted to support you as your business grows. You can add new team members at any time, as your needs change. Simply contact your client experience manager, and we’ll find the right person for your team.
- Can I hire part-time staff?
  
  No, we generally recommend you work with full-time staff to ensure that your team is a dedicated resource providing consistency across their tasks and responsibilities.
- What hours do staff work?
  
  Our staff are flexible and will work the hours your business requires them to. This is especially helpful for clients who work in different time zones to the Philippines. If you need them to work in line with your onshore team’s business hours, we will accommodate and make sure they are online during those times - we can support whatever your requirements may be.
- What happens if one of my outsourced employees is not performing? How do I performance manage them and replace them if need be?
  
  It depends on the situation. If it's due to poor performance, we'll provide you with a well-documented performance management framework, including fair warning, an evaluation period and an escalation process that can lead to termination. If you would like to dismiss a staff member for reasons not associated with performance, your client experience manager can provide guidance on how this process works.
- Will my outsourced team have good English language skills?
  
  Yes. The Philippines is the third-largest English-speaking country globally, with approximately 75 million English speakers, and English is one of the country's two official national languages (the other being Filipino). English is the main language used in their professional workplace.
  
  The Philippines is a former U.S colony, so they have been heavily influenced by American values, traditions, customs and behaviours. The Philippines have a Business English Index of 7.95, next to Norway with 7.06 and the Netherlands with 7.03. This study is designed to showcase global workers' English competency in the workplace. Scores of 10.0 indicate equivalency with native English speakers, so the Philippines score of 7.95 is enough to provide your business with peace of mind when concerned with English competency skills.
- Do staff work for multiple clients at a time or are they dedicated to my business?
  
  No. Your staff member/s will be 100% dedicated to your business. They are just like one of your onshore team members. You wouldn't have your onshore staff work for another company or a competitor while on your payroll, so neither do your offshore employees.
- How do I pay my outsourced staff?
  
  Your outsourced team’s salaries are all accounted for in your one off, all inclusive invoice that you will receive monthly from us.
- What additional benefits can I give to my outsourced team?
  
  Feel free to speak to your client experience manager regarding the benefits currently included in your monthly fee or discuss additional ways to show your appreciation for a job further well done.
Location and operations
- What are Beepo’s office facilities like?
  
  The Beepo office is based in the Philippines in an area called Clark Freeport Zone, 100 kilometres north of Manila. The zone is home to the Clark International Airport as well as a huge number of foreign businesses from Samsung Electronics to Texas Medical Instruments and Yokohama Tyres.
  
  We have a world-class office that provides staff a great place to work with modern facilities and an on-site cafeteria. We also provide regular staff events, training and development opportunities.
  
  Check out the virtual tour of Beepo HQ.
  
  We also have an office in Melbourne and account managers who work remotely in other regions, so if you're in Australia, you can talk to your preferred local sales team as you get your offshoring systems set up.
- Which time zone is the Beepo office in?
  
  Beepo's office is located in Clark in the Philippines, GMT+8 which is the same timezone as Perth, Australia. However, you decide when you want your team to work. If you want them online outside of Clark's standard business hours, so they're available during business hours in your country, that's what they'll do.
- Will my clients know that my business calls are coming from the Philippines?
  
  We offer VOIP services that can match area codes, private or toll free numbers of your choosing. However, this may incur an additional cost, which we will discuss with you as we set up your offshore team.
- What’s the local culture like?
  
  As a former U.S. colony with a 90% Christian population, the Philippines has a westernised culture. Its cities, office buildings, malls and restaurants feel very familiar to those in Australia. And because there's no language barrier and no cultural differences in time management or sense of urgency in the workplace, working with Filipinos feels almost identical to working with Australians.
  
  Business owners invest in Filipino teams due to their excellent work ethic, values, integrity, loyalty, service-oriented mindset and the friendly working atmosphere they seem to foster in any organisation's culture. They value integrity just as much as they value time and show innate respect for others. Filipinos generally know what fun is without forgetting what responsibility entails and they place high regard on professionalism.
- Do you have staff based in Australia?
  
  Yes. We have a number of staff located in Australia across senior management, sales, marketing, finance and HR. Check out Our People page on the website to meet some of our senior staff in Australia.

2023 Real Estate Trend Report

Real Estate Principal Q&A

33 Questions to Ask Your Outsourcing Provider

The Top 10 Offshore Roles You Need Now to Boost Your Capability and Grow Your Margins

Talk to us about an outsourcing
solution to help grow your business

About Us

Our People

Outsourcing

Media

FAQs

1300 305 117

Beepo Clark

Unit 1F-1 and 2/F Philexcel Business Center 9, Philexcel Business Park, M Roxas Highway Clark Freeport Zone, Philippines 2023

Australian Offices

Level 7, South Tower, 485 LaTrobe Street, Melbourne 3000

Copyright Beepo 2023|Terms & Conditions|Privacy Policy|Sitemap

FAQs

Didn’t find the answer you were looking for? Ask us here.

Talk to us about an outsourcingsolution to help grow your business

Talk to us about an outsourcing
solution to help grow your business